My web host company offers this as a free option. It is supposed to allow a pop-up on the site so that users can chat with you while you are online and you can see what they see and help them through the site. It seemed like a good way to make a few more sales on FreeNameAStar.com so I installed it.

First, it never worked. Most browsers block the popup. Even with popup blocker turned off it I couldn’t get to work.

Second, it works by hijacking your site and wrapping a frame around it. This, it turns out, prevents paypal from working and I lost two days of sales before a frustrated customer emailed me.

The In2Site software was not well thought out. It is buggy and generally a really bad implementation. I would think that a nice ajax based javascript widget doing the same thing only better. I could write one in a few hours.

So, if you are considering In2Site, I’d say that you better avoid it.