FreeNameAStar.com Melodrama

I have a policy that only the person who registered a star can delete it. I must receive the request from a person using the same email address as the person who registered it. I've had a few stars where a declaration of love was not reciprocated and definitely not appreciated. Still, it is up to the person who registered the star to delete it.

I received this message today about a star on my FreeNameAStar.com website:

My star is ####### please remove me so someone else can use this star. It was a nice thought but not for me. Thank you

I replied:

I'm sorry, but that star was registered using another email.

I received this response:

The star was from someone to me and I don't want it! Sorry I wasn't clear in the first place. Once the again the star number is ##### and I'm the person who received it not the one who requested it. If nothing else would you please remove me from the view list then?
Thank you

And then I received:

I'm sorry for the misunderstanding but star ###### was given to me by someone. As it turns out, they might want more than I can give. Since I don't find that possible keeping this gift isn't something I want to do. Per your site: "if for any reason please inform us so the star can be given to someone else". Once again my name is XXXXXXXX and my star that I received is ######.
Thank You in advance for any help you can give.

I replied:

Talk to the person who registered the star. The person who registered the star is the only person who can delete it.

There's not much that I can do. I feel for the guy, but it is not his star to delete.